How can we help?



How do I contact you about my order?

To get in touch with us please fill out the contact form in the "Contact us" section on the website. We answer all inquiries via email within 1 business day. Please be sure to include your full name and order number in the form.

Can I cancel my order?

We completely get it, we change our minds too! We do offer cancelllation of the order if the order has not been shipped yet. Once a shipping label is created an order can no longer be cancelled. Typically all our orders are shipped within 1-2 business days.

Do you offer local pick-up?

Although our store is not yet ready for in person shopping, we do offer local GTA pickup for orders placed on our website. Use code PICKUP when placing your order to waive shipping fees. We will be in touch via email with pick-up instructions once your order is ready for pick-up.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, although we primarily ship to the US and Canada. We offer service to UK, Autralia, and most European contries. Please check individual items for shipping availiabilities to your country. Shipping costs will apply, and will be added at checkout.

What are the shipping time frames?

We ship across Canada, US & Europe! Shipments go out daily from our warehouse in Ontario, Canada.

Please allow 2 days processing for your order to be packaged and shipped.


Please see below *approximate* shipping time frames for STANDARD shipping. Express shipping is 1 - 2 Business Days for Canada and US orders.


United States: 4 - 5 Business Days



Ontario:  2 - 3 Business Days

Quebec: 2 - 4 Business Days

Alberta: 4 – 6 Business Days

Manitoba: 4 – 6 Business Days

Saskatchewan:  4 – 6 Business Days

BC: 4 – 7 Business Days

The Prairies: 5 – 7 Business Days

The Territories: 1 - 3 Weeks 


Please note: If you reside in a remote location with limited postal services, shipping times may be longer than listed above.


United Kingdom: 1 - 2 Weeks


Australia: 3 - 4 Weeks


Europe: 2 - 4 Weeks


Please be aware that these time frames are provided as a guide only and we cannot guarantee exact delivery dates.  If ordering in a short timeframe, we always suggest choosing express shipping.

Do you offer express shipping? I'm In a Rush!

We offer express shipping on all Canada and US orders! Express shipping is 1-2 business days. Please be sure to select the express shipping option at checkout!

Custom Orders

Can you customize a garland for me based on my theme?

Absolutely! We offer a variety of custom garland options that allow you to select your own colors! You have the option to build a standard custom garland or choose from a variety of themed custom garland options such as space, cow, daisy, or race car! Check out our custom orders page!

If you need help selecting your colors, get in touch with us via our “Need help” feature in the custom order section. We’ll be happy to help you select the perfect colors!

How do I place a custom order?

A custom order can be placed through our Custom Orders tab on the main menu. If you have trouble color matching, we are here to help! Get in touch with us via the custom garland "I need Help" button!

What's the turn around for custom order?

Once your custom order is placed, we will pack and ship your order within two business days.

Can I return my cutsom order?

Unfortuntely, we cannot accept back a custom order. All our custom orders are final sale.

Balloons and Garlands

What's Included in a DIY Balloon Garland Kit?

All our DIY kits are designed to include everything you need to create your balloon garland kit!
Each kit contains - all Balloons, a balloon garland strip to hold all the balloons together, glue dot to attach the small balloons, and easy to follow step by step instructions for easy and smooth construction.

Are the balloons Matte?

Although our balloons are not treated to be shiny or sparkly, all biodegradable balloons are manufactured with the same standard finish. When balloons are inflated and exposed to warm weather and the sun, they oxidize. The oxidizing process causes the balloons to obtain a very matte and velvet texture. This is the only way to achieve a matte balloon texture. There are no balloons that are naturally manufactured in a velvet matte finish.

How long will the balloons last?

Typically balloons inflated with air and kept indoor at room temperature can last 2-3 weeks.
Although the longevity of balloons inflated with air is rather long, we recommend inflating your garlands the night before an event – just to be safe!

Balloons inflated with helium last 24 - 48 hours. For latex balloons inflated with helium to last up to 48 hours they must be treated with Hi-float.

What Garland size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

How long will it take to build a balloon garland?

We make our balloons garland kits as easy and quick to assemble as possible! Time frames for assembly will vary based on garland size. A 6FT - 8FT garland can take 1-2 hours to assemble. We do recommend an electric balloon pump to speed up the process.

How can I inflate my balloon garland?

Although most garlands will last 1-3 weeks when inflated and kept indoors, we recommend inflating your garland the night before or day of event. Balloons tend to have a personality of their own, this recommendation is earring on the side of caution.

What are double stuffed balloons?

A double layered balloon is one balloon layered inside another balloon. This technique is often used to achieve unique colors. Because the balloons are double layered, when they are flat, you will only be able to see the outer balloon colors. You will need to inflate the balloons to see the true color as the balloon color will completely transform when inflated.

Double layering does not contribute to how "Matte" balloons may look. Balloons become matte through the process of oxidizing when they interact with sun and warm weather.

If your kit includes double layered balloons, please inflate them as is and do not pull them apart.

Although it is possible to inflate double layered balloons with a regular hand pump. It is easier to inflate double layered balloons with an electric pump.

Get in touch

Have questions about your order, or a general enquiry?